SMART SLOTH · FOCUS, HELP & PRIVACY
Smart Sloth support
Help with tasks, timers, notifications, purchases and companion experiences.
Contact support
Email us with your Smart Sloth version, iOS version, device model and a short description of the issue and steps to reproduce it. Include a screenshot only if it helps, and remove private task details. Never send your Apple password or payment-card details.
Tasks and timers
Check the selected task and duration before starting a session. The iPhone manages timer changes. Finish and Undo are iPhone actions. Save important task information before reinstalling the app: tasks, routines and session history are stored locally.
Notifications and sound
Check Smart Sloth notification permissions in iPhone Settings. Focus modes, notification settings and sound settings can affect alerts. Check your volume and selected sound when an expected alert is silent.
Widgets and Apple Watch
Keep the paired iPhone available and open Smart Sloth on it when companion information appears stale. Widgets and Watch messages can be delayed by system scheduling and connectivity; updates are not guaranteed to be instantaneous.
Available companion controls depend on the installed version. For Watch problems, include the iPhone and watchOS versions and whether the devices are paired and connected.
Purchases and restoring access
Use the app’s Restore Purchases option with the Apple account used for the purchase. Confirm the purchase or subscription in your Apple account if access is missing. Apple handles subscription cancellation and billing. Do not delete local tasks while troubleshooting a purchase unless you have preserved them.
Privacy questions
Read the privacy policy for local storage, companion sharing, analytics and crash diagnostics. Contact support with questions about your information.